Returns & Exchanges

At Chantecaille, we strive to ensure your complete satisfaction with our luxury botanical beauty products. If you are not entirely pleased with your purchase, we offer a seamless return process for items in their original condition within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure a secure and trackable return.

3

Package Securely

Carefully pack the items in their original packaging, ensuring all promotional gifts and components are included to avoid processing delays.

4

Ship and Track

Drop off your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing