Frequently Asked Questions

Everything you need to know about our botanical beauty collections.

Are Chantecaille products tested on animals?

No, Chantecaille is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission third parties to do so.

What is your return policy for skincare and makeup?

We offer a 30-day return policy for items in new or gently used condition. To initiate a return, please contact our beauty consultants through the returns portal.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

Are your products vegan-friendly?

Many of our products are vegan. We clearly label vegan options on our product pages. Please note that some items may contain sustainably sourced ingredients like beeswax or carmine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.